Your privacy is important to us. This Privacy Policy explains how SindhVerse (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you use our website (sindhverse.in), purchase our products, or book our tours.
By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide and improve our services to you. The types of information we collect are:
- Personal Information You Provide to Us:
- Contact and Account Information: When you create an account, place an order, or book a tour, we collect information such as your name, email address, phone number, and shipping/billing address.
- Tour Participant Information: For booking “Vedanauts” tours, we may need to collect additional information required for logistics and safety, such as the age of participants and any government-issued ID details needed for hotel check-ins or travel permits.
- Payment Information: Your payment details are collected and processed directly by our secure third-party payment gateways (e.g., Razorpay). We do not store your credit card or bank account numbers on our servers.
- Information We Collect Automatically:
- Cookies and Usage Data: Like most websites, we use cookies and similar tracking technologies. Cookies are small files stored on your device that help our website function correctly. They are used to keep you logged in, remember the items in your shopping cart, and understand how you interact with our site.
- Analytics Data: We use analytics services (like Google Analytics) to collect non-personally identifiable information, such as your device type, browser type, general location (e.g., country/city), and which pages you visit on our site. This helps us understand our audience and improve the user experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Our Services:
- To process, fulfill, and ship your orders for comics (Shrutiya) and merchandise (Avshesh).
- To manage and organize your bookings for historical tours (Vedanauts).
- To create and manage your user account.
- To Communicate With You:
- To send you important updates about your order or tour booking (e.g., confirmation, shipping notices, itinerary changes).
- To respond to your questions and provide customer support.
- To send you marketing and promotional materials (e.g., newsletters about new comics or upcoming tours), but only if you have explicitly opted-in to receive such communications. You can unsubscribe at any time.
- For Security and Improvement:
- To monitor and analyze website usage to improve our offerings and website functionality.
- To prevent fraud, secure our website, and protect our legal rights.
3. Who We Share Your Information With
We do not sell your personal information. We only share your data with trusted third-party partners who are essential for providing our services to you. We only share the minimum information necessary. These partners include:
- Payment Gateways (e.g., Razorpay): To securely process your payments.
- Fulfillment Partners & Courier Services : To print and ship your merchandise orders. We share your name and shipping address with them.
- Tour & Hospitality Partners: To book accommodations and local activities for your “Vedanauts” tour. This may include sharing names and ID details as required by hotels.
These third parties are obligated to protect your information and are prohibited from using it for any other purpose.
4. Data Storage and Retention
Your information is stored on secure servers. We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations (for example, for tax and accounting purposes under Indian law).
5. Your Data Protection Rights
You have rights concerning your personal information.
- Right to Access and Update: You can access and update most of your personal information through your “My Account” page on our website.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions. Please note that we may need to retain certain information for legal or administrative purposes.
- Right to Opt-Out: You have the right to opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
To exercise any of these rights, you can contact us at the email address provided below.
6. Security of Your Data
The security of your data is a top priority. We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.
7. Children’s Privacy
Our services are not intended for use by children under the age of 13 without parental consent. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: sindhverse@gmail.com